Scrollingo
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Support

Need help? Write to us. We reply within 14 days at the latest, usually much sooner.

Contact

We can help fastest when you write from the app: Settings → Support. The email then already contains your support ID, the app and iOS versions and your iPhone model. You can see them in the draft and delete them before sending.

Support ID

Scrollingo has no accounts, so we do not know who you are. To find your purchase we need your anonymous support ID. You can find it in the app: Settings → Support ID. Tap it to copy, then paste it into your message.

Subscription

How do I cancel? On your iPhone open Settings → your name → Subscriptions → Scrollingo and choose Cancel Subscription. You can also use Settings → Manage plan in the app. Cancel at least 24 hours before the period ends and you keep access until it ends. Deleting the app does not cancel the subscription.

How do I restore my purchase on a new phone? Sign in with the same Apple Account, install Scrollingo and tap Restore on the plan screen or Restore Purchases in Settings.

How do I get a refund? Apple handles payments, so ask for a refund at reportaproblem.apple.com. If something goes wrong, write to us and we will help. Details, including the right of withdrawal, are in the Terms.

How does the free trial work? The annual plan may start with 3 free days. Cancel at least 24 hours before they end and you pay nothing.

Blocking apps

Blocking does not work. Check in the app (Settings → Blocked apps) that you have chosen apps to block. Also check that Scrollingo has Screen Time access: iPhone Settings → Screen Time → Apps With Screen Time Access. If that does not help, restart your iPhone and unlock it once before opening Scrollingo.

An app unlocked when it should be blocked (or the other way round). iOS applies and removes the blocks and sometimes does so with a delay. Open Scrollingo and it will refresh the blocking state. If it keeps happening, write to us from the app.

I cannot turn off Strict Mode. That is on purpose. During the hours you set, rules can only be made stricter, and you can turn the mode off after those hours end. You can undo an accidental change back to how things were when those hours started.

I do not get notifications. Check iPhone Settings → Notifications → Scrollingo and any Focus modes that may silence notifications.

Data and privacy

How do I delete my data? Your progress and settings are only on your iPhone, so deleting the app deletes them. We delete subscription data on request: write to us with your support ID. More in the Privacy Policy.

Changing phones. Progress does not move to a new device unless you restore the whole phone from an iCloud backup. Restore your subscription with Restore purchases.

A mistake in a word

Found a mistake in a flashcard or explanation? Write to us with the word and language and we will fix it in a future version.